Question 1

Are you still accepting orders?

Accepted Answer

Yes, we’re still open 24/7 to accept orders in the US and most locations internationally. 
 
Some artworks might experience longer than usual delivery times but they can still be purchased.

Question 2

What is Wiley Galleries doing to ensure the safety and wellbeing of staff and guests?

Accepted Answer

We’re taking the Coronavirus outbreak incredibly seriously and want to ensure the wellbeing and safety of staff and guests at all times when making any decisions. Members of our staff have been working from home (with the exception of those who have ‘business critical roles’). We have put in place a strict social distancing policy for any members of staff and guests who may have to come in closer contact during the outbreak.
Our warehouse staff are following a series of strict guidelines including social distancing, hand washing and many more which may result in some delays in order send outs.

Question 3

Is your gallery shipping as normal?

Accepted Answer

We’re trying to keep on top of orders as much as possible following the necessary safety measures and guidelines. We’re working with external fulfilment partners to ensure they’re taking all the correct and necessary safety precautions.

Question 4

Will I get a notification after my order is placed?

Accepted Answer

Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 24 hours, please contact us where we’ll be able to advise you further.

Question 5

If needed, how do I return my order?"

Accepted Answer

For online orders our returns are continuing to operate as normal. Refunds will be proessed within 14 days of your return arriving back to us. The money may take 3 – 5 working days days for the refund to appear in your account.
For in-store orders, please contact us and we will try and help, alternatively we’re happy for you to return your item back to us in-store 14 days after our stores reopen.

Question 6

How do I contact customer service?

Accepted Answer

You’re welcome to request a callback from one of our representatives, you can do so by clicking here. You can also contact us by email, by clicking here. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can!